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Jeremy Brown

Jeremy Brown · Orlando, Florida

Guest experience — studied, practiced, and built.

I’m a Resort Concierge at Walt Disney World and a senior at UCF’s Rosen College of Hospitality Management, graduating May 2027. This site collects the concepts, research, and case studies from that work, along with the tools I built along the way.

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Featured work

All projects
AI-generated concept board for The Hermit's Cabin: a stone lodge, hearth room, and window bay

Guest-experience concept · Summer 2026

The Hermit's Cabin

A reservable, fully themed thirty-minute rest stop inside Epic Universe's Dark Universe, so tired guests can recover without leaving the park. A written proposal, a pitch site, and concept art.

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Research paper and presentation · Summer 2026

Show in Theme Parks: Its Definition, Implementation, and Value

An APA research paper on Good Show, drawing on Sklar, Milman, Bitner, and Disney's own operating principles, with a presentation deck and a recorded six-minute talk.

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Personal service philosophy · Fall 2024

The Service Quilt

Fifteen patches that describe how I serve, from Meet the Guest to Display Passion, stitched around one statement: I serve from the heart. Written as a one-page philosophy and built as an interactive web version.

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How I got here

Teacher, then developer, now hospitality.

  1. 1998 – 2013

    Teacher

    Fifteen years teaching grades 2 through 7 in Minneapolis and Denver, at schools that built a culture around the whole family.

  2. 2014 – present

    Developer and trainer

    Database and web applications for clients, and teaching adults through blog posts, conference talks, and my own company, Integrating Magic.

  3. 2022 – present

    Hospitality

    Walt Disney World cast member, now Resort Concierge at Disney's Pop Century, and a hospitality management student at Rosen College.

More about me

“I serve a guest in all ways possible with every part of who I am so that their experience is magical, problems are solved, and they enjoy their time. I am present, joyful, and empathetic. I serve from the heart.”