HFT 3014 Wellness in Hospitality and Tourism · Summer 2025

Taking What You Learned Home: A Wellness Resort Send-Off

A term-project slide deck for a wellness in hospitality course, framed as the closing session a wellness resort gives departing guests. It recaps what guests experienced (time away from the phone, healthy food, rest, recentering, mindful social connection), teaches habit-formation basics, prepares guests for the 'what the hell' effect when they slip, and lays out concrete steps for today, tomorrow, next week, and next month. Jeremy's closing notes explain why guest follow-through interested him and what he learned about reducing friction and identity-based habits.

HFT 3014 Wellness in Hospitality and Tourism · Summer 2025 · July 2025

The deck is written as if delivered to guests at the end of a week-long stay at a wellness resort. Its premise is that a guest chose to be there, wants to make a change, and has already practiced the change during the stay, so the resort's last job is to send that change home with them.

It opens by naming what guests experienced during the week: time away from the phone, healthy food and drink, rest, separating the mind from daily pressures, and activities like massage, swimming, sports, yoga, and meditation. It then restates what was taught in three lessons: it is okay to be away from the phone and the stresses of life; there are techniques to recenter the mind and find rest; and social connections should be mindful and useful. The phone section pairs statistics on notification volume, boredom-driven checking, and smartphone anxiety with the upside of stepping away: hobbies, deeper relationships, more rest, and a mind at peace.

The second half turns to habit science. Learning a habit needs high motivation, needs to be made easier to adopt, and is driven by identity. At-home strategies follow: make the cue visible, remove temptation from sight, track progress, create a plan, and do it in the morning. The deck then prepares guests for failure through the "what the hell" effect, the moment a slip turns into giving up, and offers a recovery routine: reset goals to realistic ones, give yourself a break, take time before reacting, set reminders, silence the inner critic, and reframe the failure as growth.

It ends with a timeline of actions for today (pick three things you experienced, set realistic goals, write note cards, ask a social connection for help, adopt an action-bias mindset), tomorrow (place the cards, find a place to put the phone, start a simple tracker), next week (check the tracker, let go of any "what the hell" moments), and next month (check in, tell your connections about your progress, forget the slips).

Why this topic

In the closing notes, Jeremy explains his interest: guests are human, make mistakes, and regress; they need motivation; they spend a lot of money at the resort and want value from the stay; and he is always interested in helping people learn something and apply it to their lives. What he learned: a wellness guest has many strategies for bringing the stay home, but the roadblocks are what guests really need to tackle, and the general concepts of reducing friction, the motivation-action curve, and the habit-identity link are broad enough that anyone can find their own strategies within them.

References

Aster, H. (2021, May 9). BJ Fogg's motivation graph: Visualizing habits. Shortform Books. https://www.shortform.com/blog/motivation-graph

Beckman, T. (2025, April 2). The "what the hell" effect & how to conquer its vicious cycle. Brainscape Academy. https://www.brainscape.com/academy/what-the-hell-effect/

Clear, James. (2020, February 4). Identity-based habits: How to actually stick to your goals this year. https://jamesclear.com/identity-based-habits

Grzegorzek, J. (2024, July 3). The motivation curve. Peaks and lows of staying motivated. Super Business Manager. https://www.superbusinessmanager.com/the-motivation-curve-peaks-and-lows-of-staying-motivated/

How to find your inner peace. Kentucky Counseling Center. (2025, March 25). https://kentuckycounselingcenter.com/how-to-find-inner-peace/

Joe Snape. (2024, December 27). This is Why You Can't Build Habits [Video]. YouTube. https://youtu.be/AcBCAoAg1xE

Making and breaking habits. (2016). In Films On Demand. Films Media Group. https://avod.infobase.com/PortalPlaylists.aspx?wID=150523&xtid=187415

Mel Robbins. (2025, January 16). 5 Ways to Actually Make Your Habits Stick (Evidence-Based) [Video]. YouTube. https://www.youtube.com/watch?v=DPRnrZH6weU

OC Psychology Center. (2025, February 26). Reducing friction to improve your good habits. https://www.ocpsychologycenter.com/blog/reducing-friction-better-habits

U.S. Department of Health and Human Services. (2025, March 11). Social Wellness Toolkit. National Institutes of Health. https://www.nih.gov/health-information/your-healthiest-self-wellness-toolkits/social-wellness-toolkit